Déclaration Légale Complémentaire

Ⅰ. Platform Information

Website: https://plushcouch.com

We offer online furniture sales targeted at French consumers.

All listed prices include 20% French VAT (Value Added Tax) and customs duties.

We use the DDP (Delivered Duty Paid) method, so no extra fees are due upon receipt.

Ⅱ. Shipping and Logistics

Carriers: DHL, FedEx, UPS

Shipping Processing Time: Orders are processed within 1–3 business days after payment confirmation.

Estimated Delivery: Delivery takes between 8–15 business days, depending on customs clearance and shipping conditions.

All packages are shipped from the U.S. and come with full tracking information.

Ⅲ. Taxes and Duties

Prices displayed on the website include 20% VAT and applicable customs duties.

Each package includes a commercial invoice and necessary customs documents.

The packaging and labeling of products comply with French and EU regulations.

DDP mode ensures that no additional payment or customs procedures are required upon delivery.

Ⅳ. Right of Withdrawal and After-Sales Support

In accordance with EU Directive 2011/83/EU, you can request a return within 14 working days after receiving the product.

Please refer to the "Returns, Refunds, and Exchanges Policy" for more details.

Ⅴ. Payment and Data Security

All payments are processed on platforms compliant with PCI-DSS standards to ensure secure transactions.

We do not store your credit card information.

The website uses HTTPS (TLS) encryption to ensure secure data transmission.

All data processing activities comply with RGPD and are strictly for order and related services.

Ⅵ. Contact Information

Adresse : 4 AMERICANA BLVD, HOPEWELL JUNCTI, NY 12533, États-Unis

Téléphone : +1(215) 399-8706

E-mail : contact@plushcouch.com

Heures de service :

Du lundi au vendredi : 09:00 – 12:00 / 13:30 – 17:50 (CET)

Samedi : 09:00 – 12:00 (CET)

Dimanche : Fermé

Ⅶ. Applicable Law and Dispute Resolution

Disputes should first be resolved through amicable negotiations.

If no agreement can be reached, disputes will be handled by the courts in France with jurisdiction.

All transactions are subject to French law and relevant EU regulations.

Ⅷ. RGPD Article 27 Representative

An EU representative has been designated to handle requests related to data access, correction, deletion, or restrictions on processing.

All requests will be processed during business hours.